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Privacy Policy

Effective Date: January 01, 2025
 

I. INTRODUCTION & OVERVIEW

CPMX Tech LLC (“we,” “our,” “us”) operates Zayah AI, a digital mental wellness and conversational AI platform available through our mobile application and website www.zayah.ai. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our products and services. 

 

By accessing, downloading, installing, or using our Products, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. Given the sensitive nature of emotional wellness data and the artificial intelligence (AI) component of Zayah AI, we want to ensure you are fully informed about our data practices.

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Who We Are (Data Controller): CPMX Tech LLC. is a company incorporated under the laws of the United States. We are responsible for deciding how your personal information is processed.
If you are located in the EU, UK, Brazil, or other regions with data protection laws, you may have additional rights described in Section 9 below.

II. INFORMATION WE COLLECT

We collect the following categories of information:

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A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

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B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

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C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

III. HOW WE USE YOUR INFORMATION

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

IV. LEGAL BASIS FOR PROCESSING (GDPR/LGPD)

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with our legal obligations.

  • Account Data: Your account data will be retained until you choose to delete your account. If you delete your account, all associated data is permanently removed from our servers, except for aggregated and anonymized data used for AI improvement.

  • Conversational Data (User Content): Your conversational data is retained until you choose to delete it. We do not automatically erase this data unless you take action (e.g., clearing chat history or deleting your account).

  • Transactional Data: Data relating to your purchases and financial transactions is kept for the entire period of the contractual relationship and then in accordance with legal obligations and applicable statute of limitation periods. Please note that this data does not include Payment Card information, which is not stored by FEELGOOD LABS PTE. LTD.

  • Marketing Communication Data: Data collected based on your consent to receive marketing communications will be used until you withdraw consent or applicable law requires that such data is no longer used.

  • Requests/Queries Data: Data collected in the context of requests or queries is kept for the period necessary to process and reply to such requests or queries.

  • Cookies and Tracking Data: When cookies or other trackers are placed on your terminal, they are kept for a period of up to 12 months, or as otherwise specified in our Cookie Policy.

  • Other Data: Other data will be kept as long as necessary for the purposes pursued and in compliance with our legal obligations, including the applicable statute of limitations.

V. DATA RETENTION

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

VI. DATA SECURITY

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

VII. YOUR DATA PROTECTION RIGHTS

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

VIII. INTERNATIONAL DATA TRANSFERS
IX. CHILDREN'S PRIVACY

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

X. COOKIES AND OTHER TRACKING TECHNOLOGIES

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

XI. CHANGES TO THIS PRIVACY POLICY

We collect the following categories of information:

​

A) Information You Provide

  • Account Information: email, phone number (for login / OTP), nickname.

  • Profile Data: optional details like age range, emotional areas, or preferences.

  • Conversations & Inputs: messages, reflections, or voice transcriptions exchanged with the AI assistant.

  • Questionnaire Responses: emotional wellbeing or self-assessment data (e.g., PHQ-9, GAD-7) for personalization.

  • Payment Details: transaction confirmation data from Apple Store, Google Play, or Stripe (we do not store card numbers).

​

B) Information Automatically Collected

  • Device identifiers, IP address, browser type, operating system, time zone, and usage logs.

  • App performance metrics, interactions, and feature usage.

  • Approximate geolocation (country or region) inferred from your IP or device settings.

​

C) Information from Third Parties

  • App Store / Play Store transaction data.

  • Authentication or analytics data from Firebase.

  • Service usage data from Supabase and OpenAI used to enable AI interactions.

XII. CONTACT US
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